
Frequently Asked Questions
Please reach us at info@thebestautoshipping.com
if you cannot find an answer to your question.
Se habla español.
1. Why are quotes just educated guesses and not guaranteed prices?
All the prices you are getting are educated guesses by a broker. None of these brokers can guarantee the final price on the first email or text message, as there are still a couple of steps that need to take place before a confirmed carrier makes an offer for your load.
2. How do I know what a fair price is?
Once you talk to one of our agents, they will guide you to lock in your spot according to what you’re trying to accomplish. This is based on the last 10-15 vehicles of similar dimensions and weight shipped through this route.
Three things to remember:
- This is like an auction, and you’re competing against other loads to get a spot on the truck.
- If you are on a budget, try to provide a bigger window for the pickup dates. Being flexible can often mean getting a better cost.
- If you need to go ASAP or need an exact date, be prepared to pay more on the higher end. Do not go with unrealistic offers as drivers would only accept fair prices, and that’s why one of our agents can lead you to get the best rates according to your necessities.
3. Is my spot locked in, once I sign a Contract?
Yes! Your spot is locked in. That’s why you are getting multiple calls, emails, and text messages. All these calls you are getting are just educated guesses by brokers, so don’t go with the lowest quote just because it is the lowest number. That’s the kind of bait and switch most of the companies out there are doing right now. Once you speak to one of our agents you will get your load booked with the correct price based on your scenario. This is like if you were in an auction, and you are bidding for that space on the truck. So, it all depends on your scenario.
4. Am I covered by insurance?
You are covered 100% through the carrier’s insurance with 0 deductible to you. When the driver picks up the car, he will do a bill of lading and note any scratches or damages, just like when you rent a car. Upon delivery, the same inspection will be made. If there are any discrepancies, you’ll be covered 100%, but you need to note it on the bill of lading, take pictures, and file a claim before the driver leaves. Remember, the driver’s insurance is the one that covers your car. All claims must be done through him.
5. What is the transit time for my vehicle?
Shipping times depend on the distance, but here are some general estimates. These timeframes begin once your vehicle has been picked up by the carrier.
- Within the same state: 1-2 days
- To a neighboring state: 3-5 days
- Cross-country (e.g., North to South): 5-7 days
- Coast to Coast (e.g., FL to CA): 7-10 days
Important Note: These are reliable estimates, but they are not guaranteed. The final delivery time can be influenced by the specific carrier’s route, weather, and road conditions. For everyone’s safety, drivers are also required by federal law to limit their daily driving hours and take mandatory rest periods, which is factored into the overall transit time. A human agent will give you a more precise estimate when they confirm your booking.
6. How can I check out reviews of your company?
Transport Reviews is the official place where you can check what people are saying about transport companies. Usually, you find good and bad reviews about every company. I always recommend checking for a balance, just like if you see a bad review about Walmart that will not stop you from walking in and buying a flat screen TV. Remember, brokers never touch your car, but we are always here to help you with any issue that may arise.
7. Why can’t I talk directly to a driver and skip the broker?
Drivers are on the road driving; they do not go through 100 phone calls to book a 10-car load. Brokers are the guys on the phones and drivers are the ones on the road. That is why brokers exist, as we are the ones behind a desk finding a carrier who is not only available, has space, does the exact route, but also can do the service during the dates the customer requested.
8. How do I pay?
Normally, you pay a small lockdown fee on any major card when you lock in the contract and the remaining balance you pay to the driver, upon delivery, with cash, certified funds such as money orders or cashier’s checks (no personal checks), Zelle, CashApp, or Venmo. If you want to pay everything with a card, it includes a surcharge and you have to tell us this before we start negotiating with carriers as the terms are usually more expensive.
9. How does Central Dispatch work?
Central Dispatch (CD) is the national loading board where we, as brokers, post the vehicles that need to be moved on a specific route for the carriers to call the loads they can take along the route. Please give us a callback, and when you talk to one of our agents, we will be able to provide you with the best price and date to get your load under contract.
10. Why should I work with only one broker?
All brokers and carriers work on the same load board, Central Dispatch. Therefore, it is important to work with only one broker because when you work with 2 or more brokers, your price will automatically go up since you end up outbidding against yourself. It is kind of like sending 2 guys to the same car auction to buy the same car.
11. Can I put personal items in my car?
Yes, you can pack a limited amount of personal items. The industry standard is up to 100 pounds, and we recommend keeping them securely in the trunk and below the window level.
Insurance Disclaimer: Please be aware that personal items packed inside your vehicle are not covered by the carrier’s insurance. While items are generally safe, we strongly advise against shipping extremely valuable or irreplaceable items in your car.
Important: If you need to ship more than 100 pounds of personal items, you must declare this to your agent before booking. The extra weight must be approved by the carrier and listed on the contract. Carriers plan their loads based on precise weight calculations to comply with legal limits at weigh stations, so undeclared items can cause significant issues.
12. Do I have to be at the pickup and delivery location?
You may designate anyone to release the vehicle at pickup or receive it at delivery. You do not have to be there. However, we do need the name and phone number of the designated person for the contract. This way the carrier can call them before his arrival. As the last option, you may leave the car parked in a safe place with the keys hidden inside and the driver can pick it up.
13. What if another broker offered me a lower price?
In the preliminary stage, all prices from brokers are only educated guesses. We can say the final price is $1 just to make you smile but you need to make sure the right offer is made according to your needs. This is why you have to be careful with lowballers who will try to lure you in. Do not go with the lowest quote just because it is the lowest number. That is usually the classic bait-and-switch some brokers do. To make it happen, we need to know your scenario.
Also remember:
- This is like an auction, and you’re competing against other loads to get a spot on the truck.
- If you are on a budget, try to provide a bigger window for the pickup dates. Being flexible can often mean getting a better cost.
- If you need to go ASAP or need an exact date, be prepared to pay more on the higher end. Do not go with unrealistic offers as drivers would only accept fair prices, and that’s why one of our agents can lead you to get the best rates according to your necessities.
14. Is it more expensive if I need a specific date or do I get a better rate if I am flexible?
When the shipping dates are flexible, customers tend to get better rates as they are waiting for a carrier with an empty spot to be passing by. Some carriers are willing to drop the price just to fill an empty spot. So if you can give us a date range, the final price can be lower. When you want a specific date, the carrier has to schedule his route around your car. Hence, he’ll expect to be compensated at a higher price than on cars that have flexibility.
15. What happens if the car does not run and drive?
When your vehicle is a non-running vehicle, the carrier will have to use a winch to load it, and it will take more time and effort, especially if he has to rearrange his vehicles on the truck since it will be more difficult for him. Keep in mind, not all drivers have a winch and the ones that do, charge more money. Usually, they charge about $100 more for non-running vehicles.
16. Can I save money if I choose a different pickup and/or delivery location? How about if I meet the driver somewhere?
To save money, you want to go from big city to big city since they usually operate from and to big cities. Their office hubs are in big cities. If that’s not possible, you want to be close to major interstates as drivers prefer to use them. If you meet the driver at a truck stop or anywhere more accessible, you may get a better rate.
17. Is the service door to door?
The service is door to door as long as the carrier’s truck can fit. If the location is on a narrow street, in a cul-de-sac, condo, or gated community, he may ask you to meet him on a larger street or at a big parking lot like at a Walmart or Home Depot.
18. Are pickup and delivery dates guaranteed?
The dates are not guaranteed since auto transportation is not a perfect science. However, 99% of the time, carriers are on time.
19. Why are so many brokers calling, emailing, and texting me?
Once you place your inquiry online, it goes to 7 to 10 brokers. Therefore, you get multiple calls and emails. The good news is it will eventually go away.
20. What is the difference between an open and an enclosed carrier?
The main difference is that on enclosed trailers your vehicle is covered inside a container and is not exposed to the elements or debris. Nonetheless, the price is a lot more expensive. It may run you about $400 to $600 more for enclosed. 90% of customers use an open trailer unless their vehicles are race cars or show cars. When the vehicle is less than 4 inches off the ground, it is difficult to get it on an open trailer’s ramp and may cause problems. Otherwise, an open trailer is the most cost-effective option. Even dealerships ship vehicles on an open trailer.
21. How can I verify that my auto transport company is safe and legitimate?
The best way to verify your carrier is by using the official FMCSA database. Our USDOT number is 4454461. You can check our safety record and legal status by looking up this number on the official FMCSA website.
What information is needed to post a car on Central Dispatch?
To post your order for free, please email the following information:
- Pick-up address and person of contact. (Name and phone number)
- Delivery address and person of contact. (Name and phone number)
- The earliest and the last available pick-up date. (If you do not know the dates yet, you can use approximate dates and you can always change it later).
Ready to Ship? Get Your Auto Transport Quote
Beat seasonal price swings and book with confidence. Request a free auto transport quote or (561) 954-4673.
Se habla español.